Portal Business Centres
Office Solutions for Growing Businesses

Are you missing calls – and missing business?

In the last 20 years the face of the telephone industry changed dramatically. In the UK alone, approximately 72% of people have a smart phone, meaning the need for landlines and traditional office space is not as great as it once was. Using business mobile numbers, customers can contact businesses whenever they choose, wherever they may be. Or can they?

People working for themselves, be it in a home based office or out and about for example traders like plumbers, painters and decorators, rely on their mobile phones for dealing with calls for their businesses, believing that customers are able to reach them no matter where they are. However research from BT would suggest otherwise. There are always times when a ringing phone can’t be answered – you may be in a client meeting, in an area with no service, or simply unable to answer the calls due to being up a ladder! According to a BT survey, a staggering 85% of potential customers will not call back if their call is not answered first time. Even more worrying, 75% of those people will not leave a voice mail, and will simply hang up if confronted with an automated system. Instead, they’ll return to Google and call the next person on the list. At no point in the sales process are customers more likely to buy than when they are actively contacting a business – in fact, inbound sales calls are 14 times more likely to convert to a sale than a web lead, which means that these are the crucial calls no one wants to miss.

So what can you do to make sure your potential customers are talking to someone first time and not going to call your competitors? It’s simple – use Portal Business Centres’ virtual office telephone answering service. From as little as £50 per month, your calls will be answered professionally by our team of experienced receptionists. The details are then passed on to you, so that you can return the call at a time when it’s convenient to do so. With Portal’s virtual telephone answering service, you can make sure your customers talk to your business first time, every time.

Contact Portal Business Centres on 0845 456 4592 to find out more.


t: 01925 445656
t: 0151 346 2266
   Ellesmere Port
t: 0151 346 2000
e: info@portal businesscentres.co.uk